Terms & Conditions
Welcome to Stanwells Limited. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from our online fashion store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. Definitions and Interpretations
1.1 In these terms and conditions:
- 'Website' is a reference to Stanwells Limited.
- Reference to 'we' and 'us' is a reference to Stanwells Limited.
- 'Contract' means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions.
- 'Terms' means these terms and conditions.
- 'Customer,' 'you,' or 'your' refers to any person accessing, using or purchaser of goods our website.
- 'Products' and 'Goods'refers to all clothing, footwear, accessories, and other fashion items sold on our website.
1.2 These terms are the only terms and conditions on which we contract for the sale of goods and they form an integral part of the contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.
2. Price
2.1 The price of Goods quoted on our website includes VAT (Value Added Tax). Where VAT is not included in the price, it will be added and payable by you at the appropriate rate.
2.2 The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.
2.3 All published prices are subject to change at any time without notice.
2.4 Payment must be made in full before order is processed.
2.5 We accept the payment methods displayed during checkout.
3. Ordering Goods Online
3.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order, and that this information relates to you (or the person placing the order) and not to any third party.
3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.
3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.
3.4 Customs and import duties are the purchaser's responsibility and no duties are refunded on returned items.
3.5 After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. We reserve the right to; refuse or cancel any order, limit quantities purchased or cancel orders due to pricing errors, suspected fraud, or product unavailability. If payment has already been processed, any applicable refund will be issued.
4. Privacy
If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery. Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
5. Payment
5.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.
5.2 Payment online will be made by credit or debit card or via PayPal.
6. Shipping and Delivery
6.1 We aim to dispatch orders promptly. Delivery dates and times are estimated and are not guaranteed due to factors beyond our control. We are not responsible for delays caused by shipping carriers, customs procedures, weather conditions, incorrect shipping information provided by the customer.
6.2 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.
6.3 You must notify us promptly and in any event within 48 hours of receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
7. Returns & Cancellation
Returns and refunds are governed by our Delivery & Returns Policy.
7.1 If you wish to return an item then you should email us at info@stanwells.com to notify us of the return within 14 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item.
7.2 Any items returned without prior notice in writing may not be accepted.
7.3 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
7.4 We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.
7.5 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
7.6 Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
7.7 Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. All shoes should be tried on a carpeted surface before wear.
7.8 Perfumes, bath and body products, lingerie, swimwear, candles and jewellery are non-returnable.
8. Faulty Goods
8.1 Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
8.2 If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
9. Late Returns
9.1 Your item(s) should be sent back to us within 14 days. Returns outside these timeframes may be accepted at the discretion of Stanwells and may only be refunded as a store credit.
10. Risk and Ownership
10.1 The risk of loss or damage to Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or 7 days after the date of the collection agreed between us, whichever is sooner).
10.2 Ownership in all Goods remains with us until full payment of all amounts is received.
11. Promotions and Discount Codes
11.1 Promotional offers are subject to their states terms and may have expiration dates, exclude certain products or brands, be limited to one use per customer or not be combined with other promotions unless stated otherwise.
11.2 Under no circumstances can the value of a discount code be deducted from an order if the code is defective or out of date, no replacement codes will be issued in this case.
11.3 We reserve the right to modify or withdraw promotions at any time.
12. Changes to These Terms
12.1 We reserve the right to update or modify these Terms at any time. Changes become effective when posted on this page. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
13. Governing Law
13.1 These Terms shall be governed by and interpreted in accordance with the laws of United Kingdom, without regard to it conflict of law principles.
13.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in London, United Kingdom, unless applicable consumer protection laws provide otherwise.
14. Contact Us
If you have questions regarding these Terms and Conditions, please contact us:
Stanwells Limited
Email: info@stanwells.com
Phone: 01590 610074
Address:
13 High Street,
Lymington,
Hampshire,
SO41 9AA
