Delivery & Returns
At Stanwells, we strive to dispatch your orders promptly, securely and efficiently.
Orders are processed within 1 business day after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day. During promotional periods or holidays, processing times may be slightly differ.
Delivery
All parcels are packed, and are dispatched through Royal Mail on a 48 hour tracked and signed-for service. You will receive email or text notification of when your order has been dispatched and of the shipment progress. Orders will take approx 2-3 days from when they are dispatched. Delivery dates and times are estimated and are not guaranteed due to factors beyond our control.
Please note: due to airline restrictions, we are unable to send perfumes, cosmetics and candles outside of the UK.
Delivery Charges
Free Delivery on Orders Over £200 (UK Mainland Only)
Orders Under £100 (UK Mainland Only) : £7.95
Europe & Rest of the World (On request) : £75.00
Delivery outside the UK may be subject to local import taxes, which are the purchaser's responsibility where they apply.
Click & Collect
We offer free Click & Collect service at our Lymington Store. Once you have placed your order we will have your item ready for collection the day after purchase.
Countries We Deliver To
United Kingdom including: UK Mainland, Channel Islands and Northern Ireland
Europe including: Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Republic of Ireland, Italy, Luxembourg, Netherlands,Spain, Sweden.
World-Wide including: Argentina, Australia, Bermuda, Brazil, Canada, Jordan, South Korea, Monaco, New Zealand, Singapore, Switzerland, United States of America, plus more.
Customs & Import Charges
Delivery outside the UK may be subject to local import taxes, which are the purchaser's responsibility.
If so, the shipping company will contact you by email once your items are in customs to let you know the cost. This may delay your delivery time; it is your responsibility to pay the necessary charges for local authorities to release your goods. Please be aware: if you choose not to pay the import taxes, we reserve the right to charge any additional costs and you will not be refunded should the goods be returned to us by the courier.
Gift Wrapping Service
Shopping for a gift. We offer free gift wrapping service on request. Please email us at info@stanwells.com.
Returns Policy
Returns address:
Stanwells Ltd,
13 High Street,
Lymington,
Hampshire,
SO41 9AA
If you would like to make a return, please send it back via a signed-for service within 14 days of receiving the purchase.
Place the item in the original packaging with all labels attached. Footwear must be returned in its box.
Returns are made at the expense of the customer and must be returned by a signed-for service to ensure a safe return. Successful returns will be credited within 7 days of us receiving your parcel.
Sale returns: please note all sale goods are subject to a £25.00 restocking fee per sale if not notified of the return within the 14 day cooling-off period.
Any customs charges on international orders that are returned to us are the purchaser's responsibility.
We will refund the purchase price (excluding shipping) to you within 7 days of receipt of the return. We reserve the right to charge a restocking fee and any other costs incurred in connection with the return being in poor condition, or not being sent back in the same packaging or manner in which it was sent.
Items should be returned new, unused and with all garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer. All shoes should be tried on indoors. Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if they are damaged.
You must take reasonable care of all goods in your possession and return them to us appropriately packaged to avoid damage, within 28 days of receipt.
Please note: Perfume, bath and body products are non-returnable.
