Privacy Policy

This privacy policy sets out how Stanwells Limited uses and protects any information that you give Stanwells Limited when you use this website.

Stanwells Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.stanwells.com and use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Stanwells Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect

We may collect the following types of personal information:

Personal Information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses 
  • Payment information (processed securely through third-party payment providers)
  • Account login credentials

Order Information:

  • Products purchased
  • Order history
  • Delivery information
  • Returns and exchanges

Technical Information:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Cookies and tracking technologies

Marketing Information:

  • Newsletter subscriptions
  • Shopping preferences
  • Responses to promotions and surveys

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Process and fulfil orders
  • Deliver purchased products
  • Provide customer support
  • Process payments
  • Send order confirmations and shipping updates
  • Detect fraud and enhance website security
  • Comply with legal obligations
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
  • We may use the information to customise the website according to your interests

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

How We Use Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Improve website performance.
  • Analyze website traffic.
  • Provide personalized shopping experiences.

You can manage or disable cookies through your browser settings.

Please see our Cookie Policy for full details on how we use cookies.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@stanwells.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to Stanwells Limited, 13 High Street, Lymington, Hampshire SO41 9AA.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.