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TERMS AND CONDITIONS

1. Definitions and Interpretations

1.1 In these terms and conditions:

  • Reference to “we” and “us” is a reference to Stanwells Limited.
  • Reference to “you” is a reference to the purchaser of the Goods from us.
  • “Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions.
  • “Goods” means the garments and other items purchased by you from us.
  • “Terms” means these terms and conditions.

 

1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.

 

2. Price

2.1 The price of Goods quoted on our website includes VAT (Value Added Tax). Where VAT is not included in the price, it will be added and payable by you at the appropriate rate.

2.2 The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.

2.3 All published prices are subject to change at any time without notice.

 

3. Ordering Goods Online

3.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

 

4. Privacy

If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.

 

5. Payment

5.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.

5.2 Payment online will be made by credit or debit card or via PayPal.

 

6. Delivery

6.1 We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.

6.2 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.

6.3 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

 

7. Returns & Cancellation

7.1 If you wish to return an item then you should email us at returns@stanwells.com to notify us of the return within 14 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item.

7.2 Any items returned without prior notice in writing may not be accepted.

7.3 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

7.4 We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.

7.5 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

7.6 Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

7.7 Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. All shoes should be tried on a carpeted surface before wear.

 

8. Faulty Goods

8.1 Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

8.2 If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

 

9. Late Returns

9.1 Your item(s) should be sent back to us within 14 days. Returns outside these timeframes may be accepted at the discretion of STANWELLS.COM and may only be refunded as a store credit.

 

10. Risk and Ownership

10.1 The risk of loss or damage to Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or 7 days after the date of the collection agreed between us if you have not collected the Goods by then).

10.2 Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.

10.3 You will be responsible for the safe custody and insurance of all Goods in your possession.

10.4 You have no right to re-sell any Goods until payment has been received in full by us.

10.5 All Fragrance and Body products are shipped at the customers risk. Ant losses during transportation will be incurred to the purchaser and not Stanwells Limited.

 

11. Warranties and Liability

11.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).

11.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.

11.3 If any defect in any Goods appear within 6 months of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.

11.4 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.

11.5 Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).

 

12. Notices

12.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these should be sent to returns@stanwells.com and you must send them so as to return an acknowledgement of receipt. Notice may be sent by post to Stanwells Limited, 13 High Street, Lymington, Hampshire SO41 9AA.

 

13. Customer Default

If you:

  • give us any incorrect personal information, or
  • fail to make any payment when it is due, or
  • cancel any payment, or
  • become insolvent, or
  • commit any breach of these Terms

 

then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.

 

14. Force Majeure

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.

 

15. General

15.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.

15.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.

15.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.

 

16. Intellectual Property

Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any such Goods.

 

17. Disputes

17.1 If there is a dispute which we cannot settle by direct negotiation it may be referred to mediation if agreed between us. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute

17.2 Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.

 

18. Governing Law

These Terms and the Contract between us are governed by English law.

 

19. VAT duty will not be charged to non-EU customers.

This deduction will automatically be made when you ‘check out’ and enter your address and country of residence.

As duty will not be charged to non-EU customers. Please note duty will not be refunded on any returned items.

If you have any queries regarding duty please email info@stanwells.com