Free Worldwide Delivery

We've extended our FREE WORLDWIDE DELIVERY offer to all online transactions excluding discounted items. For normal delivery charges and time frames, please refer to the options below.

UK Delivery:

Standard Rate £4.95 delivered up to 5 working days.

UK Next day delivery £8.50 (Monday - Saturday. Orders must be placed by 4pm to qualify).

European Delivery:

Standard rate £15.00 delivered within 7 working days.

World-Wide Delivery:

Standard rate £15.00 delivered within 7 working days.

Countries We Deliver To

United Kingdom including:
UK Mainland, Channel Islands and Northern Ireland.

Europe including:
Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden.

World-Wide including:
Argentina, Australia, Bahrain, Bermuda, Brazil, Canada, Hong Kong, Israel, Japan, Jordan, Korea, Kuwait, Macau, Mexico, Monaco, New Zealand, Russia, Saudi Arabia, Singapore, South Africa, Switzerland, Taiwan, Turkey, United Arab Emirates, United States or America.

Customs & Import Charges

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply.

If so, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time; it is your responsibility to pay the necessary charges for local authorities to release your goods. Please be aware if you choose not to pay to the import taxes we reserve the right to charge any additional costs incurred to Stanwells to you.

Returns Policy

• All items returned must have a valid Return Number; unidentified return items may be returned to the sender.

• The item(s) must be unworn and in perfect condition, with all designer garment tags still attached. Returns that are damaged, soiled or returned without all their labels may not be accepted and sent back to the customer.

• Footwear will only be accepted back if returned in its original and undamaged box as this is considered part of the product.

• Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags must be included with your return item.

• Swimming costumes and bikini bottoms should be tried over underwear. Returns may not be accepted if the strip has been removed (swimming wear) or if the items are soiled.

• Unsuccesful returned items will be sent back to the customer at their expense.

• All returns should be sent back to Stanwells in their original packaging provided.

How to make a return

1. Email returns@stanwells.com within 7 days of receiving your order to request a Return number.

2. Detail the return number on your Return form provided, and enclose with the item(s) you wish to return.

3. You must send the parcel back to Stanwells by guaranteed post. No returns will be accepted unless the sender details are on the parcel.

All successfully returned items will be only credited to the account used to originally purchase the items. Postage & packaging on discounted, sale and current season goods is non-refundable and to be paid by the consumer.

If you have any questions regarding your order, please contact us.

Where to send your return

Stanwells.com – Returns
21 - 23 Westbourne Arcade
Poole Road
Dorset
United Kingdom
BH4 9AY

Safe & Secure Shopping

At Stanwells we take the security of your personal information very seriously. As such any personal data held by us is stored safely and all access to it is internally logged by ourselves.

All pages on our web-site (www.stanwells.com) that handle or process personal data, including payment handling pages are encrypted and utilise Thawte security certificates which provide up to 256-bit encryption strength.

If you have any questions or queries over the security of our web-site, please contact us.